The MDA524 QD, USB-C Audio Processor from Plantronics seamlessly integrate mixed call environments and make it easy for CSRs to provide a better customer experience. Independent volume and mute controls allow for audio channel mixing to improve customer experience because customers can hear and be heard clearly. Plantronics Manager Pro also lets IT easily manage audio device deployment from the cloud and understand system performance with multiple metrics. The processor works directly with quick disconnect headsets.
Built for UC applications and softphones from Microsoft, Cisco, Avaya and others.
Plantronics Manager Pro suites include asset management and adoption, call quality and analytics, health and safety.
Plantronics Hub desktop version is available for Windows/Mac.
Time-weighted average prevents average daily noise exposure from exceeding 85 dBA (enabled by Plantronics Hub).
G616 anti-startle (during calls) detects and eliminates any large sudden increase in signal level.
SoundGuard Digital protects against sound levels above 118 dBA.
Advanced noise and echo cancellation ensures a clear and natural sound.
The switcher is compatible with the EncorePro 500/700 4-pin standard tops.
Benefit from Plantronics software technology that detects and reports on call events, revealing insights to help make operations run more efficiently.
Other options include call recording (requires 3rd party PC application and Plantronics Hub), agent greeting, voice notes, and streaming audio.
call controls include call, answer end, mute, and volume.